CX Analytics

CX Analytics enables companies to easily interpret and act on all customer feedback with the industry’s most accurate natural language processing, sentiment analysis, and flexible data categorization. Clarabridge’s open platform makes it easy to collect data from all survey, social, and interaction feedback sources. Superior, near real-time text analytics at scale with over 90% accuracy tells you precisely what customers are talking about and how they feel about it. Out of the box connectors provide you point and click integration. Feedback is enriched with behavioral and demographic data from other business systems, so you can slice-and-dice for deep insights across customer segments.

Description

Product Features:
  • Built from the ground up to power Customer Experience (CX) Management programs.
  • Easy-to-use connectors for point-and-click integration across hundreds of sources.
  • Gain insight into why your customers act the way they do, and how that impacts business performance.
  • Smart filtering, routing, and front-line response capabilities.
  • Pinpoint specific interaction points in the customer journey where friction is occurring and prescribe process improvements.
  • Share insights and track key performance metrics across the enterprise through visually rich dashboards.
Product Purpose: The Clarabridge Intelligence Platform offers high business value, ease of use, and accuracy as it delivers actionable intelligence and improves ROI.
Product Attributes: Free Trial: Tech Expert: Credit Card Required: NA Avg Installation Time: Not Defined Training: No Training Offered Free Version:

Additional information