Description
Product Features:
- Support unlimited brands, products, service tiers, or regions with unique Help Centers, support channels, and business rules.
- View tickets based on ticket status, assignee, group, or any other ticket conditions.
- Emails, Tweets, and Facebook posts sent to your Zendesk can become support tickets.
- Add rich text to your tickets responses such as headings, bullet lists, and other useful text formatting.
- Agents and customers can drag and drop to attach files to tickets Click the search icon in the navigation bar to perform an instant search across tickets, users, organizations, or Help Center in a new tab.
- Proactively initiate agent chats with site visitors.
- Allows agents to make or receive concurrent customer calls right from Zendesk.
- Select a local or toll-free phone number from over 40 different countries or port existing phone numbers Branded or localized phone greetings.
- Set queue size to determine how many incoming callers will be kept waiting for an available agent.
- Calls received from new, unknown users generate new user accounts.
- Stay informed of call activity with granular real-time data on call volumes, wait times, hold times and wrap-up time.
- Integrates with dozens of content management systems, CRM tools, plug-ins, add-ons and web apps.
- Includes German, French, Japanese, Portuguese, English, English (UK), Spanish, Italian, Dutch, Danish, Russian, Simplified Chinese, Traditional Chinese, Polish, and Korean.
Product Purpose:
Zendesk is easy to use, affordable, feature-rich and integrates with dozens of other apps and platforms. Zendesk helps teams get up to speed quickly and boosts productivity with keyboard shortcuts, streamlined workflow and automation.
Product Attributes:
Free Trial:
NA
Tech Expert:
Credit Card Required:
NA
Avg Installation Time:
Not Defined
Training:
No Training Offered
Free Version:
