

{"id":67306,"date":"2019-03-06T05:44:54","date_gmt":"2019-03-06T01:44:54","guid":{"rendered":"https:\/\/www.digitalclaps.com\/martech-database\/?post_type=product&#038;p=67306"},"modified":"2019-03-06T05:44:54","modified_gmt":"2019-03-06T01:44:54","slug":"service-cloud-einstein","status":"publish","type":"product","link":"https:\/\/www.digitalclaps.com\/martech-database\/?product=service-cloud-einstein","title":{"rendered":"Service Cloud Einstein"},"content":{"rendered":"<p>Service Cloud Einstein introduces a personalized support and self-service platform that integrates with the powerful Salesforce platform. Support agents can bring customer problems to resolution faster through a suite of features that lets them support customers wherever they are \u2014 phone, email, social media, apps, or any other channel. New Einstein Case Management uses machine learning to intelligently classify cases, automatically routing them to agents with the most expertise, and includes automatically loading the relevant product and service documentation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service Cloud Einstein introduces a personalized support and self-service platform that integrates with the powerful Salesforce platform. Support agents can bring customer problems to resolution faster through a suite of features that lets them support customers wherever they are \u2014 phone, email, social media, apps, or any other channel. New Einstein Case Management uses machine learning to intelligently classify cases, automatically routing them to agents with the most expertise, and includes automatically loading the relevant product and service documentation.<\/p>\n","protected":false},"featured_media":67307,"template":"","meta":[],"product_cat":[88],"product_tag":[],"_links":{"self":[{"href":"https:\/\/www.digitalclaps.com\/martech-database\/index.php?rest_route=\/wp\/v2\/product\/67306"}],"collection":[{"href":"https:\/\/www.digitalclaps.com\/martech-database\/index.php?rest_route=\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.digitalclaps.com\/martech-database\/index.php?rest_route=\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digitalclaps.com\/martech-database\/index.php?rest_route=\/wp\/v2\/media\/67307"}],"wp:attachment":[{"href":"https:\/\/www.digitalclaps.com\/martech-database\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=67306"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.digitalclaps.com\/martech-database\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_cat&post=67306"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.digitalclaps.com\/martech-database\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_tag&post=67306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}